Effective Date: 01 Jan 2025

At PuzzlePix, we are committed to ensuring customer satisfaction with our downloadable puzzles and puzzle templates. While all sales are final due to the digital nature of our products, we offer a fair and transparent refund policy under specific conditions.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• The downloaded file is defective or corrupted, rendering it unusable.
• A technical issue prevents access to the purchased product despite reasonable troubleshooting efforts.

Refund requests will not be granted for:

• Accidental purchases.
• Change of mind after purchase.
• Dissatisfaction unrelated to the functionality or quality of the product (e.g., preference for a different design).

2. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

Contact Us: Send an email to contact@dwnld-cresus.com with the subject line "Refund Request."

Include the Following Details:Your order number or receipt. A description of the issue with the downloaded file. Any relevant proof of the problem, such as screenshots or error messages.

Response Time: Our team will review your request and respond within 5 business days. If eligible, your refund will be processed immediately.

3. Replacement Option

For defective or corrupted files, you may request a replacement product instead of a refund. Please indicate your preference in your refund request email.

4. Refund Timeframe

Approved refunds will be processed through the original payment method used during checkout. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

5. Disputes

If you experience an issue with your payment, please contact us directly at contact@dwnld-cresus.com to resolve the matter. Escalating a dispute to your financial institution or Stripe without first seeking resolution with us may delay the refund process.

6. Contact Information

For any questions about our refund policy, please contact us at:

Digital Astrolab EOOD

Email: contact@dwnld-cresus.com

Phone: +337 56 90 29 74

Address: 5 ulitsa academic yordan trifonov, 1700, Sofia, Bulgaria